Customer information


We collect different type of the information and it depends on how you use our website. The types of personal information collected may include your name, e-mail address, phone number, shipping and billing address, password, purchase history and other general information relating to areas of interest on our website. We also receive and collect non-personally-identifiable information such as; the Internet protocol (IP) address of the computer you are using; the name of the domain and host from which you access the Internet: the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website which is made available to us. Also, we use Google Analytics to help us learn about who visits our site and what pages are being looked at.

We basically collect this type of information when you visit our website, contact us with a question or enquiry, create an account (register) with our website, place an online order, save your information with us online, participate in a promotion and etc.

We use this information to communicate with you, invoice you and ship your order to you or fulfil any other aspect of our service, and contact with you about our products and services, including marketing and promotional material.  Also, we may use this information for statistical purposes and in regards to how we can improve the customer experience.

We will not collect any personally identifiable information about you through our website unless you provide it to us voluntarily.


When you submit personal information on our website we will protect your information both online and offline. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it.

Na-Vida Distributors Ltd. will never sell, rent, or share your personal information with any other parties. And we will only disclose your information to the extent we are required to do so by law or a court order. Na-Vida Distributors Ltd does not store any credit/debit card numbers, passwords, expiry dates, CVV2 data or any other customer’s bank account information nor do we share customer details with any 3rd parties.

Na-Vida Distributors Ltd. takes reasonable and appropriate steps to protect your personal information from unauthorized disclosure or access. However, no data transmitted over the internet or stored on a server can ever be 100% secured. Therefore, while we strive to protect your privacy and personal information, we cannot guarantee the security of any information transmitted or disclosed to us online. We are not responsible for the disclosure, destruction or theft of your personal information.


We use “cookies” (small files stored on your computer and designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer) to help us improve and/or personalise your online browsing and shopping experience. For example, cookies may enable our website to remember some useful information such as your delivery address and eliminate the need for you to repeatedly enter the same information next time. Also, we may use cookies for remarketing. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie.

You always can choose to disable cookies using the tools in your browser; however, you may experience a loss of functionality as a result.


Na-Vida Distributors takes payment security extremely seriously. We use industry standard data (Secure Sockets Layer or SSL protocol) encryption for transmission of any personal information including credit card details, your password and address you provide online. To make sure you are accessing a secure server, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payments. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

We use PayPal and Paystation to process all credit/debit card payments. For more info, please refer to their privacy policy.

Customers account

If you opted to register with us, you established a password for your account, in which case your online account information will be protected by your password. We suggest that you do not share disclose your password to anyone. You are responsible for the confidentiality of your account and password and are fully responsible for all activities that occur under your account and password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. We suggest creating challenging passwords such as those with alphanumeric combinations. If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorised use of a username or password, please notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason.

Email Lists and Communication via Email

Customers join our mailing lists and are added to our email database using the forms provided on our web site. With your permission, we may send you emails about our brand, product, special promotions and other updates. Also, we may use email as a type of communication regarding your order status, payment confirmation, important information and etc. You can unsubscribe from our emails anytime by clicking the “unsubscribe” link located at the bottom of every email we send to you. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone.

Changes to this Privacy Policy

We reserve the right, at our sole discretion, to update, change or replace any part of this Privacy Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.

Contact Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with our website,
you can contact us at: or +647 838 9004

Our legal business name is Na-Vida Distrbutors Ltd.